Archives For Digital transformation

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

Today’s customers are more empowered than ever before. With almost unlimited information about your company (and your competitors) at their fingertips, it is paramount to deliver an extraordinary customer experience. To accomplish this, you need to understand and map out the customer journey. On top of that, you need to operationalize it. In our latest post disruption series post, SugarCRM’s Martin Schneider talks with Kristian af Sandeberg, the CEO at Addoptify. Addoptify delivers best-practice plug-in solutions that helps organizations bridge internal efficiency with customer centricity. Martin and Kristian discuss Addoptify’s Customer Journey Plugin for Sugar, and how visualizing and operationalizing the customer journey will increase user adoption of Sugar and drive more business.

 

 

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

If there was ever a business process in need of disruption, it’s email. In our latest disruption series video, SugarCRM’s Martin Schneider talks with Trevor Poapst, the vice president of marketing at Riva. Riva, through its CRM integration tools, provides a better way to sync SugarCRM contacts, calendars, and tasks to Outlook, Gmail, Google Apps, IBM Notes and Domino, and GroupWise. Companies use Riva to improve CRM adoption, increase sales productivity, reduce manual data entry, and reduce flip-flopping between Sugar and email applications.

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

How many emails do you get per day? I’d bet the number is significant. A good number of these emails likely come from prospects that you’d like to eventually turn into customers. In order to increase your chances of doing that, it helps to capture the information from email directly into Sugar. Also, when corresponding with a prospect or customer, having the latest Sugar data right at your fingertips increases your efficiency and improves the customer’s experience when they interact with you.

Collabspot provides a seamless integration with GMail (and soon Office 365) to bring Sugar into your inbox. What’s more, the team at Collabspot is utilizing “email analytics” to provide greater insight for sales and support teams. In our latest disruption series video, check out SugarCRM’s Martin Schneider’s interview with Brandon Sellers, the vice president of Business Development and Strategic Partnerships at Collabspot.

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

Disruption comes from innovation. Often, innovation is the end result of viewing things differently, recognizing patterns and trends before your competition, and then being agile and courageous enough to act before the rest of the world catches up. In our latest disruption series video, we had the chance to talk with one of the most innovative companies in the world. Dale Price from IBM talks with SugarCRM’s Martin Schneider about how marketing automation paired with IBM Watson analytics drives better engagement by bringing more intelligence and insights throughout the marketing and sales process. By bridging the gap between marketing and sales, IBM & Sugar accelerate your ability to close more business.

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

Sales is hard. Especially when attempting to build a relationship with someone you don’t know. That’s why a warm introduction is a huge advantage. TrustSphere’s “Links Within” is a relationship analytics application that helps you find the prior communication your colleagues within your organization already have had with customers and prospects. In the latest installment in our “Disruption” series, Martin Schneider and Brian Lebahn, SVP and GM of the Americas at TrustSphere discuss “Links Within” for Sugar and how TrustSphere is disrupting how companies engage with prospects and customers.

 

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

Think about the end of the quarter, when sales people are rushing around to secure all the final details and signatures to close a deal. It’s often stressful and time-consuming. Enter PandaDoc, which makes it easy to create, send, track and eSign quotes, proposals, and contracts right within SugarCRM. For part five of the disruption series, SugarCRM’s Martin Schnieder talks with Jared Fuller, the vice president of sales and business development at PandaDoc about how the company is disrupting how organizations close business.

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. They must develop digital transformation strategies that focus on utilizing new technologies and business models to more effectively engage with customers at every touchpoint.

Furthermore, there is clear evidence that companies that embrace digital transformation and offer a superior customer experiences are outperforming their competition in terms of attaining and retaining customers.

Part four of this series is for the marketing teams out there. SugarCRM’s Martin Schneider recently sat down with Doug Rickard, Act-On’s Channel Manager. Act-On’s marketing automation platform seamlessly integrates with Sugar makes it easier for marketing to deliver more highly qualified, sales-ready leads to the sales team. Martin and Doug discussed how Act-On and Sugar work together to disrupt the competition.