Archives For SugarCRM

Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.

Bio ( Yours and the Organization you are representing ):

Endeavor:  Sugar’s only CPQ (Configure Price Quote) Partner.  We help companies sell more products and services by making the quote to order process fast, easy and accurate.  Formed in 2000 and located in Dallas Texas.

Sean Myers:  CoFounder & CEO

Vince Puente:  Sales Executive

What are you presenting at the App Throwdown?

Endeavor is presenting a CPQ process highlighting Mobility, Integration and Cloud.  In order to compete and win, sales people must respond quickly in all areas of the sales cycle.  With EndeavorCPQ, Sugar customers can be assured that their sales people and partners will deliver perfect quotes, no matter how complex, within 5 minutes of getting the request.   Because EndeavorCPQ is integrated with Sugar, Opportunities are updated and Forecasting is on demand and accurate.

What about your application do you feel brings something unique or different to the Sugar ecosystem?

Endeavor is the only CPQ company that has a direct integration with Sugar.  With its cloud based offerings and mobile delivery, Sugar customers can now provide all sales agents, resellers and partners a quoting portal that they need to sell more stuff.

What is the biggest takeaway you hope the audience takes away from your presentation?

EndeavorCPQ will help you Sell More Stuff by becoming easier to do business with.

What is the most exciting aspect of being a part of the Sugar App Throwdown?

The opportunity to compete with other vendors to demonstrate what is possible with Sugar to drive more business value.  Also, the format of the Throwdown fosters a fun environment at the end of a great week.

Looking at the other App Throwdown submissions, which one looks the most interesting and why?

Colosa – EndeavorCPQ automates the quote to order process for companies producing significant ROI with revenue and productivity gains.  Colosa has two Process Management products that we can’t wait to learn more about and we envision working with them.

Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.

Bio ( Yours and the Organization you are representing )

Epicom is one of Sugar’s leading North American gold partners and is located in Austin, TX. We focus on complex Sugar deployments, customizations, and integrations. I joined Epicom as a software engineer in 2011 and in January 2013 assumed my current role of Customer Advocate where I reach out to our current customers and keep them informed on best practices, perform training opportunities, help solve minor issues and offer solutions to client specific business issues.

What are you presenting at the App Throwdown?

I am presenting Epicom’s solution for integrating SugarCRM with FedEx.

What about your application do you feel brings something unique or different to the Sugar ecosystem?   

Epicom’s FedEx application allows Sugar users to maintain a handle on high volume shipping issues, in terms of product tracking, expenses and customer service.

What is the biggest takeaway you hope the audience takes away from your presentation?  

As I tell all the customers I work with, the main takeaway in dealing with Sugar is that no matter what issue you are having; YES! There is a solution with Sugar no matter what you are doing.  In this case, you can see how easy it is to now track packages and customer orders with Sugar.

What is the most exciting aspect of being a part of the Sugar App Throwdown?

I am very excited to see how I perform in a speaking engagement after spending 17 years as a computer nerd behind a keyboard.  I’ll either have an entertaining couple of minutes describing the FedEx application or I’ll freeze up, curl up in a ball and ask for my mother.  Either way, it should be very interesting.

Looking at the other App Throwdown submissions, which one looks the most interesting and why?

I’m looking forward to seeing Colosa’s ProcessMaker.  I’m always on the lookout for quality third party tools to help my customers.

Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.

Bio ( Yours and the Organization you are representing ):

Brian Reale is the Co-founder and CEO of Colosa.  Prior to founding Colosa in 2000, Brian co-founded Unete Telecomunicaciones (www.unete.bo), a long distance voice and data carrier in South America that Mr. Reale founded in 1997 and sold in 2000 to IFX Networks.   Brian also co-founded the company Spotless in 2006, an entertainment technology company where Mr. Reale continues as an outside Director.

Brian graduated magna cum laude from Duke University in 1993 and was awarded a Fulbright scholarship in linguistics in Ecuador in 1994.

Colosa is the developer of ProcessMaker, a leading open source Workflow and BPM software suite that makes it simple for companies to automate form-based approval driven processes and interconnect existing company systems. Colosa is headquartered in New York and has a partner network spread across 30 countries and on five continents. Hundreds of commercial customers including several Fortune 100 companies rely on ProcessMaker to run their processes. ProcessMaker is available in 17 different languages and our open source version has been downloaded over 500,000 times.

What are you presenting at the App Throwdown?

At SugarCon 2013 we will be introducing Colosa’s latest solution, ProcessMaker – SugarCRM Edition.  For the SugarCRM Edition of our ProcessMaker Business Process Management software, we rebuilt our software from the ground up as a SugarCRM loadable module.   This new product functions entirely in SugarCRM and consists of a full BPMN 2.0 process designer and an ultrafast workflow engine.  It will allow companies to visually design their workflows that force users to get approvals for certain types of actions such as giving a price discount or changing a contract template.  It can also be applied to complex lead assignment and routing.

At the throwdown, we will create a workflow in less than a minute by dragging and dropping icons onto the canvas.  We will then execute the workflow by routing the request from one user to the next in order to get an approval.

What about your application do you feel brings something unique or different to the Sugar ecosystem?

BPM + CRM is a very powerful combination, and it makes SugarCRM significantly more competitive for large enterprise applications.   Large SugarCRM enterprise customers often have a requirement where they need to ensure that users perform a process the same way every time or they want to require users to get certain types of approvals before performing certain actions in SugarCRM   Imagine a scenario where a client wants a sales person to get a manager’s approval anytime the sales person wants to close an opportunity with a discount of greater than 15%.  Today, there is no way in SugarCRM to enforce this type of approval process.  With the addition of the ProcessMaker BPM Module we can now visually create this process, automatically route the record to a manager when discount > 15% and then lock the record from certain edits until it is approved by the manager. This is just one example of  the power of BPM when added to CRM.

Now just think of SugarCRM partners and customers today that are building major platforms such as Call Centers, Automotive Management Applications, Medical Records Management Systems, E-Government platforms and more on SugarCRM.  All of these applications today require lots of programming of complex workflow rules and logic hooks.  With a visual BPM designer and workflow engine inside Sugar, this work becomes orders of magnitude easier.

What is the biggest takeaway you hope the audience takes away from your presentation?

The ProcessMaker BPM designer and engine that we are offering for SugarCRM opens up a world of new Enterprise opportunities for SugarCRM.  With ProcessMaker SugarCRM now has a full BPMN designer and engine which puts SugarCRM ahead of other CRMs that have historically beat Sugar when it comes to better process power such as Pegasystems, BPMOnline, and SalesForce – all of which have BPM engines and designers in their products.

What is the most exciting aspect of being a part of the Sugar App Throwdown?

SugarCRM is riding a great wave of success these days.  You’ve got some great top leadership, lots of momentum, and lots of buzz.  The Throwdownn is a way for us to both help generate more excitement and be part of the excitement.  We are specifically interested in showing that with our application SugarCRM can pick up more and bigger wins in enterprise applications.

Looking at the other App Throwdown submissions, which one looks the most interesting and why?

I like Callinize from  Alertus Technologies because it looked easy to understand and certainly seems to be useful for sales people that spend a lot of time on the road and on their cellphones.

Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.

Bio ( Yours and the Organization you are representing ):

W-Systems is a SugarCRM Gold Partner covering the metro New York market space.    We have a strong development practice and enjoy the freedom offered to us to create solutions for our customers using the SugarCRM open source toolkit.  We have subject matter expertise in Financial Services, Real Estate, Publishing, Professional Services and Manufacturing industries.

Christian Wettre is the president of W-Systems and will be presenting the solution with Ionut Tonita who is a lead developer.

What are you presenting at the App Throwdown?

We are presenting a module for SugarCRM that allows any user to quickly communicate unique or templated messages to selections of Contacts, Leads or Targets.  We automate the creation of fully trackable email campaigns in SugarCRM.

Our solution makes sending a mass communication message as easy as sending an individual email.  Our application works in the background to do all the work of setting up a campaign, organizing target lists, creating tracking URL’s, saving email templates and queuing up email.

The user gets a full email marketing package with delivery and interaction tracking that is easy to use and requires minimal training.

What about your application do you feel brings something unique or different to the Sugar ecosystem?

Our application for Sugar extends out powerful communication capabilities to every Sugar user where otherwise marketing campaign execution has required the skills of trained marketers.   We take a fairly complex workflow in SugarCRM and simplify it to the extreme.   We open up email campaign management to the general user population without the need for third party toolsets.

What is the biggest takeaway you hope the audience takes away from your presentation?

We hope that the audience will see that a partner and professional developer can take the SugarCRM package and add new functionality that fits seamlessly into the platform.  This is the promise of SugarCRM and it is the reward to those who invest in it.

What is the most exciting aspect of being a part of the Sugar App Throwdown?

The exposure to a large audience is rewarding.  We all take pride in what we are doing and is exciting to present it to the community and to our peers.  A little friendly competition and idea sharing is motivating to all of us.

Most of our solutions are only known by ourselves and to our customers. It is fun to showcase our work to a broader audience.. We look forward to receive feedback and critique.  With an open ecosystem such as SugarCRM we are looking to contribute our ideas and code to the community.  Sharing is good for the SugarCRM product, customers and partners.

Looking at the other App Throwdown submissions, which one looks the most interesting and why?

We are admirers of Epicom’s work.  They put out very elegant solutions for SugarCRM so we look forward to seeing their FedEx integration. Blake Robertson’s Callinize application looks like a universally useful mobile application that I would like to use myself.

With social CRM a well-established concept, increasing numbers of businesses are looking at social media as a source of customer information, a tool for collaboration on new product ideas and a source for sales leads. But getting to those goals means first listening to what is said in social media – and how do you do that?

To get started, we suggest attending the session “Smarter Social Monitoring with SugarCRM” at SugarCon 2013. The presenter is SugarCRM’s own Simon Chapman, who’s been eyeing this space for several years and, at the same time, paying attention to the ways that a good CRM application can help you pay attention to your customers.

Simon promises to share ways to use LinkedIn, Facebook and Twitter to drive greater value from your CRM efforts. We decided to give you a sneak peek at the contents of his session with a few questions:

SugarCRM: LinkedIn is a natural tool for networking – around jobs, around knowledge within groups, etc. But how can salespeople use it in generating or qualifying leads?

Simon: LinkedIn is all about who you know and who they know – that’s the key. By using LinkedIn to effectively mine your network, sales professionals can potentially get introductions or get connected with the key influencers. Qualifying people is even better with LinkedIn in that not only can you put a face to a name, you can also see whether they’re the right person you need to be speaking to or whether someone in their network would be more beneficial to speak with. The average well-connected LinkedIn user has at least 750,000 people in their network, as a first-, second- or third-degree connection. Just think of how many leads could be generated by mining your LinkedIn network better?

SugarCRM: How do you get information from social networks into your CRM customer records – and how does Sugar do this better than other CRM applications?

Simon: Sugar allows you to automatically search for social network information without the need to keep two or three windows open at once. On an account level, maybe you want to do business with a particular company but don’t know who you potentially know. With Sugar, you can embed this information on the account or opportunity level, and by just knowing what the company name is, drill down into the connections you could potentially make. Because all of these elements can be embedded quickly and easily into all aspects of the system, Sugar’s strength is exactly that – its flexibility.

SugarCRM: Brand reputation is a scary idea for businesses, now that customers own the conversation. What can businesses do to protect themselves – especially when things are going awry?

Simon: Sugar can take information from Twitter, for example, and allow not only lead generation activities from when someone simply sends you a tweet, but also to instantly respond to someone who has an issue – protecting brand reputation. This is important as marketing managers or social media monitors will be keen to make sure that any issue or negative statement isn’t allowed to proliferate. Sugar can put that information directly on the homepage, rolling in the latest Tweets or Facebook posts with the ability to instantly respond.

SugarCRM: Some salespeople – and business leaders, in general – are leery of social media; what do you say to motivate them to go from doubt and fear to results?

Simon: This is a question that’s often asked when we speak to potential customers and existing customers alike. Our view is that it’s better to be informed than not, and embracing social media, developing relationships and managing messaging, good and bad, helps to create brand and company awareness. Developing clear messaging and setting clear targets on what you want to get out of each target social media network, as well changing that messaging to match the types of people that frequent that network, is something that I would personally recommend. Aimless communication may be viewed negatively rather than clearly outlining your social media strategy with carefully-worded messaging.

SugarCRM: Are there sales talents that social media replaces, or is it a case where social media amplifies sales talents?

Simon: Social media can only amplify sales ability. It’s all about communication and managing that communication, that stage presence, well online. Twitter forces you to think in clever ways about how to get your message into a set number of characters and sometimes this can be beneficial – get the most important words in there first. Social media can also provide that reach which you may not get from your existing networks. Maybe someone finds your tweet and thinks that you’re someone they can do business with and decides to follow you.

See Simon’s session at SugarCon 2013 April 9 at 1 p.m. For more details on the SugarCon agenda, visit the event page.

The past week has seen SugarCRM grabbing headlines literally all over the world. Here are some of the more unusual, noteworthy and significant stories that SugarCRM has been a part of over the last week or so:

ARN: InsightfulCRM inks $2m contract with Macquarie University

SugarCRM partner InsightfulCRM has been working with Macquarie University in Australia for more than two years; last week, the two organizations signed a four-year, $2 million contract that will see InsightfulCRM extend SugarCRM campus-wide. Since Sugar was built with openness in mind, the system will integrate with Macquarie’s open-source back-end systems.

Business Insider: LinkedIn is a Reason Startups Raise More Money, Angel Investor Says

Julie Bort says the trend toward angel investors sinking money into enterprise startups is driven by LinkedIn’s success – and she’s not asking you to take her word for it. She drew her conclusion based on an interview with SugarCRM Larry Augustin, who said huge rounds of funding are driven by “Social networks like LinkedIn… because it’s become so much easier to find angels or stay in touch with the ones you know.”

Enterprise Efficiency: Building a Digital Company: When IT is Too Late

“Most companies think of bringing in technology at exactly the wrong time,” writes SugarCRM CTO Clint Oram in this commentary on how to make your business vision match up with technology. Of course, you need a strategy and a vision first – but don’t wait too long to make the technology part of the equation, Clint warns. “By building strategies and processes from the ground up around digital technology, companies will outperform those that don’t.”

The numbers for 2012 are in, and they revealed that SugarCRM isn’t just maintaining its momentum –it’s picking up steam. Off a remarkable 2011, SugarCRM showed total revenue growth of 60 percent over the previous year, subscriber seats doubled in number and annual recurring revenue in the enterprise space leaped by 250 percent.

That last figure is one of the things that makes Sugar such an interesting CRM platform. Enormous companies find that it scales to suit their needs – in fact, a major multinational technology and consulting corporation went live with the first 7,000 seats of a 69,000-seat company wide deployment in the third quarter. At the same time, SugarCRM continues to gain smaller companies as customers at a blistering rate.

Reaching those smaller customers and enabling them to take advantage of Sugar’s flexibility depends on our 400 reseller partners. In Q4 2012, Sugar welcomed 21 partners, making 130 new partners added in 2012 serving customer of all sizes.

Sugar also boosted its technology partnership efforts in 2012. In Q4 2012, SugarCRM expanded its relationship with Box, and announce a new partnership with DocuSign to help users close deals more quickly by automating the signature and contract tracking process. Sugar also announced integrations in Q4 with VMWare, Act-On Software, Next Principles, Alteva, Lucid Imagination, Entrinsik and many more.

Want the entire scoop on SugarCRM’s outstanding year and evolving set of partnerships? Check out the full press release here.

Back Camera

If you were at SugarCon 2012 last spring, you’ll remember one of the exciting new events we added to the schedule, the inaugural Sugar App Throwdown. It pitted six of the most interesting and innovative applications in the Sugar ecosystem today against each other in front of the SugarCon audience of customers, partners, and prospects. All of the participants – participants, judges and hosts – are pictured above. It was a huge success and a crowd favorite, so we’re bringing it back with us to the 2013 event in New York in April as well, and we are looking for a new group of apps to be a part of it.

Last year, six partners shared their apps – Alertus, Contactually, Epicom, EasyAsk, NextPrinciples and ActivePrime. They presented their applications in a fast, freewheeling session.

We are looking for that killer application, that beautiful mix of the Sugar platform with an emerging business tool, or even how you took Sugar to the next level to showcase the flexibility of the platform. We want the best of the best again here, all for the chance to get your application in front of the largest CRM-focused conference crowd in history. If you think you have what it takes, submit your idea to us today.

–John Mertic

NetworkWorld’s Alan Shimel recently published his list of the 10 most successful open source projects of 2012, and SugarCRM is there on the list. Sugar earned kudos for its integrations with Sharepoint, Lotus Notes, Gmail, Yahoo Mail and Outlook, but beyond that, Shimel writes, SugarCRM has“emerged from Salesforce’s shadow and become a CRM power in its own right. With lots of ways to consume Sugar, there is a model and a price point for just about everyone. While continuing to innovate, Sugar has found its place.”

Of course, in order to find that place, SugarCRM’s had to focus on more than just being an open-source alternative. SugarCRM had to focus on addressing the top problem of its users better than the competition: enabling the entire organization to effectively engage with customers, and making every connection and call drive value for each customer. Recognizing the need for an organization-wide customer engagement platformgives Sugar’s internal team and those of its resellers partners direction to use the flexibility that the application’s open source heritage provides.

The others on the NetworkWorld list – Hadoop, MongoDB, OpenStack, Pentaho, PostgreSQL, Joomla, WordPress, DotNetNuke and Audacity – have also been keen observers of the business needs of their customers. To see the full list, visit Shimel’s slideshare deck outlining his 10 open source success stories.

 

 

 

Business News Daily’s Ned Smith wrote about a Harris Poll sponsored by SugarCRM that confirmed a lot of what people have come to believe about customer service: all too often it’s infuriating, frustrating, hard to navigate and a killer to customer loyalty. More than half the respondents said that poor service experiences have caused then to avoid buying from a company, and four out of five who used social media channels for service were frustrated by a lack of knowledge about them, indicative of disconnections between service processes and CRM.

These problems are the kinds of things that a well-structured CRM system – and the right technology – can avoid. Read the whole story and get a feel for how frustrated customers are – and realize that assuaging those frustrations can give you an edge over your competitors.