Ok, I know spreadhseets will always have a place in most small businesses. For finance and other teams, the spreadsheet is THE place to hold information.
But for sales and other departments (and yes, even finance in many cases) the spreadsheet is a breeder of inefficiency and a dark cloud where good ideas and information goes to die…
If you have one New Year’s Resolution for your business – make it to try to make the leap away from spreadsheets and into real CRM. By either making the first step in purchasing a CRM tool, or actually using the tools you’re already paying for – I guarantee* you will see a positive return before 2012 comes around. (Guarantee subject to many, many restrictions ;)…)
Also – SugarCRM is hosting a webinar with partner Loaded Technologies and joint customer Mastersoft discussing how they were able to make the leap from spreadsheets to full service CRM in no time.
There is no time like the present to get started optimizing your operations and evolving past the dreaded spreadsheet!