Archives For Epicom

If you’re a fan of A&E’s hit reality show, Shipping Wars, you’re already familiar with our customer, uShip. On the show, six independent shippers bid to transport items that traditional carriers won’t touch. These are things like furniture, vehicles, pets, and… you name it!

shipping warsuShip is the shipping marketplace used by the show, connecting shippers of large, oversized items with customer-reviewed service providers. uShip prides itself on being an open, transparent marketplace where consumers and businesses can compare and book upfront quotes, name their own price or receive auction-style bids from 300,000 transportation service providers.

uShip lacked the information infrastructure to support calls generated by key partnerships, including eBay Motors, Cars.com, Ritchie Bros. Auctioneers and several others. Additionally, the company’s commercial accounts require longer-term management than retail customers and uShip needed a system that could accommodate both.

Realizing the need for a comprehensive solution to streamline processes, uShip eliminated its use of GoogleDocs, spreadsheets, internal systems and pen and paper to manage its customer pipeline. It evaluated Sugar, Salesforce and Microsoft Dynamics, but ruled out the latter two in favor of SugarCRM. The fast growing company then enlisted SugarCRM partner Epicom to help customize and roll out its Sugar deployment.

Today, uShip is managing its growth with an efficient, user-friendly system in the form of Sugar. By deploying Sugar, uShip has:

  • Boosted efficiency by 20 percent
  • Accelerated reporting, saving six to eight hours per week
  • Increased customer conversion rate via Asterisk integration

For more on uShip’s work with Epicom, check out their case study.

uship logo

Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.

Bio ( Yours and the Organization you are representing )

Epicom is one of Sugar’s leading North American gold partners and is located in Austin, TX. We focus on complex Sugar deployments, customizations, and integrations. I joined Epicom as a software engineer in 2011 and in January 2013 assumed my current role of Customer Advocate where I reach out to our current customers and keep them informed on best practices, perform training opportunities, help solve minor issues and offer solutions to client specific business issues.

What are you presenting at the App Throwdown?

I am presenting Epicom’s solution for integrating SugarCRM with FedEx.

What about your application do you feel brings something unique or different to the Sugar ecosystem?   

Epicom’s FedEx application allows Sugar users to maintain a handle on high volume shipping issues, in terms of product tracking, expenses and customer service.

What is the biggest takeaway you hope the audience takes away from your presentation?  

As I tell all the customers I work with, the main takeaway in dealing with Sugar is that no matter what issue you are having; YES! There is a solution with Sugar no matter what you are doing.  In this case, you can see how easy it is to now track packages and customer orders with Sugar.

What is the most exciting aspect of being a part of the Sugar App Throwdown?

I am very excited to see how I perform in a speaking engagement after spending 17 years as a computer nerd behind a keyboard.  I’ll either have an entertaining couple of minutes describing the FedEx application or I’ll freeze up, curl up in a ball and ask for my mother.  Either way, it should be very interesting.

Looking at the other App Throwdown submissions, which one looks the most interesting and why?

I’m looking forward to seeing Colosa’s ProcessMaker.  I’m always on the lookout for quality third party tools to help my customers.

scon13We are thrilled to announce the participants for this year’s Sugar App Throwdown, taking place at SugarCon 2013 in New York on April 10th. We had dozens of submissions come in across our VAR and ISV partner network, along with several coming from many third party developers and longtime community members. Narrowing it down to 6 contestants in the end wasn’t easy, but we think the final list is definitely an impressive one.

Without further ado, here’s this year’s participants:

We are really excited to see such a diverse group of contestants this year. Look to hear more about them in the coming weeks leading up to SugarCon, as we will be publishing interviews we are doing with them. And if you haven’t signed up for SugarCon 2013 yet, do so now to see this along with some of the best and brightest minds in CRM and technology alongside top vendors and partners.

Back Camera

If you were at SugarCon 2012 last spring, you’ll remember one of the exciting new events we added to the schedule, the inaugural Sugar App Throwdown. It pitted six of the most interesting and innovative applications in the Sugar ecosystem today against each other in front of the SugarCon audience of customers, partners, and prospects. All of the participants – participants, judges and hosts – are pictured above. It was a huge success and a crowd favorite, so we’re bringing it back with us to the 2013 event in New York in April as well, and we are looking for a new group of apps to be a part of it.

Last year, six partners shared their apps – Alertus, Contactually, Epicom, EasyAsk, NextPrinciples and ActivePrime. They presented their applications in a fast, freewheeling session.

We are looking for that killer application, that beautiful mix of the Sugar platform with an emerging business tool, or even how you took Sugar to the next level to showcase the flexibility of the platform. We want the best of the best again here, all for the chance to get your application in front of the largest CRM-focused conference crowd in history. If you think you have what it takes, submit your idea to us today.

–John Mertic