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SugarCRM has announced the availability of its next generation SugarCRM Mobile application for all iOS devices, and previewed the SugarCRM Mobile application for Android devices. The announcement was made at SugarCon 2013, the world’s largest open CRM technology conference, at the Waldorf Astoria, New York.

“At SugarCRM, we strive to build for employees on-the-go,” said Lila Tretikov, chief product officer of SugarCRM. “With the launch of the new SugarCRM Mobile application, we have delivered a solution that equips all customer-facing users with a fast, easy way to stay connected with their customers, and to stay on top of what matters, when it matters. With the new application, employees can collaborate and respond to their customers at the speed of today’s business.”

The new SugarCRM Mobile application, powered by HTML5, offers a faster, easier way for employees in the field to stay connected with their customers; track the latest updates on their campaigns, deals, and contacts; and update their CRM records, all in real time. The application delivers a completely integrated experience with Sugar’s browser application, and at the same time takes advantage of key native iOS capabilities. Users can upload photos, access contact directions and maps, and click-to-call, email, and text their contacts instantly. The interface is fully configurable and can be customized to meet the needs of each customer-facing professional.

“Customer service isn’t simply provided 9 to 5 – it can be a 24/7 challenge, and customers can’t wait for employees to get back to the office to start solving their problems,” said Clint Oram, chief technology officer for SugarCRM. “SugarCRM Mobile delivers the speed and agility needed for customer service that transcends location.”

A new study from enterprise resource planning (ERP) specialist ISF and market research firm IDC indicates that customer relationship management (CRM) applications for smartphones and tablets are a top priority for professionals on–the-go. In a survey of 450 C-suite executives worldwide, 31 percent of respondents identified CRM as the most-wanted mobile application.

Unlike most vendor solutions which charge extra for mobile CRM access, the SugarCRM Mobile application is free of charge and is a completely integrated part of the Sugar portfolio of CRM solutions.

Learn more about the new mobile application here or view the video demo.

Do you have an opinion on where you see open source software going in the next year and beyond? Then share your thoughts and predictions with SugarCRM and the rest of the collaborators in our annual “Future of Open Source” survey.

Analyst firm (and my former employer) 451 Research is a collaborator again this year, along with Revolution Analytics, Red Hat, Hortonworks, and several other open-source software firms. If you work for an open source provider, or are a decision-maker deploying open source – take the survey today.

The survey is open until March 28th; results will be announced during a live webinar on April 17.

Here’s a slideshare preso around last year’s findings:

scon13We are thrilled to announce the participants for this year’s Sugar App Throwdown, taking place at SugarCon 2013 in New York on April 10th. We had dozens of submissions come in across our VAR and ISV partner network, along with several coming from many third party developers and longtime community members. Narrowing it down to 6 contestants in the end wasn’t easy, but we think the final list is definitely an impressive one.

Without further ado, here’s this year’s participants:

We are really excited to see such a diverse group of contestants this year. Look to hear more about them in the coming weeks leading up to SugarCon, as we will be publishing interviews we are doing with them. And if you haven’t signed up for SugarCon 2013 yet, do so now to see this along with some of the best and brightest minds in CRM and technology alongside top vendors and partners.

Today at CeBIT in Hannover, germany, the members of the OpenSocial Foundation announced a new initiative to define, design and releas

opensocial

e a new social applications toolkit. SugarCRM is a member of the foundation, established in 2008, which also includes IBM, Jive Software and consultancy the DachisGroup.

The Foundation’s initiative is aimed at “streamlining and simplifying the approach to tightly integrated collaboration across social applications for both enterprises and consumers.” As more and more business and consumer applications become more collaborative, and touch social media in more diverse and innovative ways – the Foundation is taking a leading position in building an open toolkit to help organizations and developers of all types to embrace and create modern socially enabled solutions.

SugarCRM CTO and co-founder Clint Oram remarked on the initiative:

“There is no better implementation of an open standard than through an open source project. By committing to both an evolution of the specification and the surrounding open source projects incorporating the latest developments in HTML5, modern browser technologies and JavaScript libraries like node.js and jQuery, the OpenSocial Foundation is responding to the demands of its community.”

To learn more about the OpenSocial Foundation or to participate in the definition of the next generation of open social technology standards, please contact the foundation at president@opensocial.org.

We have just published the agenda and speakers list for SugarCon ’13 - and it is literally PACKED with sessions and keynotes from CRM thought leaders, awesome customer stories, and lots of Sugar tips and tricks.

With seven tracks covering everything from sales, marketing and support excellence – to the tech trends affecting CRM and your business in general – SugarCon 13 offers something for everyone.

Highlights of the agenda include:

  • More than six hours of keynote presentations from leaders in CRM, including Larry Augustin, CEO of SugarCRM, Terry Jones, founder and former CEO of Travelocity.com, author of CRM at the Speed of Light Paul Greenberg of The 56 Group, LLC, and partners IBM, Pardot, and VMware.
  • Top research findings and best practices in CRM from industry analysts representing leading research firms. Subject matter experts include Gartner Research Director Patrick Stakenas; Forrester Research Vice President Bill Band; Esteban Kolsky, principal and founder of ThinkJar; Brent Leary, partner, CRM Essentials; Jesus Hoyos of Solvis Consulting and JesusHoyos.com, LLC; and Jim Dickie, managing partner, CSO Insights.
  • More than 70 customer and solution innovation breakout sessions highlighting CRM implementation best practices and detailed case studies. Key customers from the United States, Europe, and Latin America include EMIS, uShip, Harper, Inc., Cogburn Law, Bray International, Hillel, the Lindner Group, Tollpost Globe AS, Mitsubishi Brazil, Despegar.com, MacAllister (CAT) Rentals, the Irish Local Gov’t Management Agency, and USAFact.
  • Live solution demonstrations of Sugar Mobile and Sugar 7 – SugarCRM’s next generation CRM platform.
  • Expert-led best practices discussions, innovative platform case studies, and hands-on workshops on the latest SugarCRM platform.
  • App Throwdown, which is an event on April 10th to showcase the most innovative solutions across the Sugar ecosystem live on stage, where the audience can choose their favorite. This year’s contestants include: Nepo Systems, W-Systems Corp., Epicom, Colosa, and Altertus Technologies.
  • Hands-on customer training at a discounted price.
  • More than 30 leading companies will be exhibiting in the SugarCon 2013 Expo Hall. Major sponsors include IBM, Pardot, VMware, Riva, NextPrinciples and DocuSign.
  • Nightly networking events across New York, including the Tuesday, April 9 Evening Gala to be held at the 230 Fifth Ave Rooftop Garden and Penthouse Lounge.
SugarCon’s theme this year is “CRM for Everyone.” Join us to see and hear first-hand how to leverage the latest cloud, social, and mobile technologies so they can make individual users enterprise-wide more effective at engaging 1:1 with customers or prospects.
Register for SugarCon 13 HERE.